![]() ![]() got what you asked for but simply changed your mind.In the following situations, you cannot claim the remedy. When customers can't claim a remedy under the CGA. In the case of a major fault, you can choose the remedy of either a replacement of an identical product type or a refund of the original product purchase price. The product is substantially unfit for its normal purpose and can't easily be made fit for purpose within a reasonable time.The product is significantly different to its description or sample.The fault cannot be repaired or cannot be repaired within a reasonable time.In the case, a repair or replacement is not a viable option, we will refund you the original purchase price.Ī problem or fault with a product is considered serious if: If the repair cannot be carried out within a reasonable period of time, we replace the product with the identical product. We will test it in our store and send it to the authorised service centre for repair. If a product becomes faulty and meet any of the guarantees stated above, please return it back to us. The remedy includes repair, replacement and refund and the type of the remedy we offer depends on whether the fault is minor or major. If our products fail to meet any of these guarantees, the customer has a right to claim a remedy. match any samples or demonstrations given. ![]() The CGA states that the products we sell must be: In the unlikely event that a product you have purchased from us becomes faulty, we are committed to meeting our obligations under the Consumer Guarantees Act 1993 (CGA). Faulty Goods Return under the Consumer Guarantees Act 1993 So please contact us as soon as you have noticed that you have purchased the wrong product.Ģ. If you realise that you have purchased the wrong item after 14 days of purchase or if you realise that you have purchased the wrong item after unsealing / opening the box, you may be eligible to receive a partial refund of your purchase after deducting the restocking fee of 10%-30% from the original price. ![]() Please note that the return product must be in the original condition (sealed, unopened and not used) and not damaged. If you choose to exchange to another product, the shipping fee needs to be paid to us before the exchanged product is shipped out from our store. We can provide a refund for the product price or exchange to another product of the same value upon the product returned back to us. Feel the tension in the string of your bow, the pull of your new grappling tool and the resistance of the triggers on heavy tribal and mechanical weapons.If you realise that you have purchased the wrong item, please contact us within 14 days of receiving your item.
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